Reseller Agreement

This Agreement is between you (the Reseller, also called Partner) and Ontech Solutions Limited (TPIN 2374025147, Lusaka, Zambia). It governs your participation in the Bulk SMS Platform's commission programme, and is read together with the platform's Terms & Acceptable Use and Privacy & Data Protection notice, which continue to apply to your own account and to any account you administer. Accepting your reseller approval, or continuing to use reseller features after being notified of this Agreement, means you accept it.

• You act as an independent reseller introducing customers to the Bulk SMS Platform. This Agreement does not create an employment, agency, or partnership relationship between you and Ontech.
• You have no authority to bind Ontech, make commitments on its behalf, or vary the platform's published Terms, pricing, or this Agreement when dealing with a customer.
• You are solely responsible for any tax, statutory, or regulatory obligations arising from commission you earn.

• A customer is attributed to you only when they sign up using your referral link or code, or when Ontech administratively assigns them to you. Customers who register independently are not attributed to you and generate no commission, even if you later introduce them informally.
• Attribution follows the customer's account. If Ontech reassigns a customer (e.g. at the customer's request, or for an administrative reason), commission on their purchases from the point of reassignment follows the new attribution — commission already earned before reassignment is not affected.

You earn commission, as money (ZMW), on every completed SMS-credit top-up made by a customer attributed to you. Your rate is determined, in order:

1. An individual rate Ontech has set on your account, if any — this always applies regardless of volume.
2. Otherwise, a volume band based on the total SMS credits your attributed customers bought in the current calendar month so far (not including the purchase being rated) — higher monthly volume earns a better rate. The count resets on the 1st of each month, so your rate can move up or down month to month.
3. Otherwise, the platform's flat default rate.

• Commission accrues automatically the moment an attributed customer's payment settles — no separate claim or invoice is needed.
• If a payment underlying commission you were paid is later reversed, refunded, or charged back, the corresponding commission is reversed from your balance. If this takes your balance negative, it is recovered from your future earnings.
• Ontech may reverse commission and, in serious or repeated cases, suspend or terminate your reseller status, where it reasonably suspects self-referral, manufactured or circular top-ups, or any other attempt to inflate your volume band or commission artificially.

• Your commission balance is separate from any SMS credit balance on your own account, and holds no value other than as an amount payable to you.
• A minimum withdrawal amount applies (shown in your portal, and admin-configurable by Ontech). Requesting a withdrawal reserves that amount from your balance until it is paid or rejected; you may have one request in progress at a time.
• Every withdrawal — whether you request it yourself, or it is raised automatically by an optional payout schedule you configure — is reviewed and approved by an Ontech administrator before payment. Configuring a schedule automates the request only; it does not bypass approval or guarantee payment timing.
• Payout is currently supported via Mobile Money to a number and recipient name you provide. Bank transfer is planned but not yet active.
• You are responsible for providing accurate, up-to-date payout details. Ontech is not liable for funds sent to a destination you provided in error.

Ontech may adjust commission rates and volume bands, the minimum withdrawal amount, supported payout methods, or suspend the commission programme entirely, with notice where practicable (e.g. in-portal, or by email to your registered address). Changes apply to commission earned after the change takes effect; they never retroactively alter commission already recorded on your statement.

• You must represent Ontech and the Bulk SMS Platform accurately, and must not make promises, guarantees, or pricing commitments Ontech has not published or authorised.
• Any customer you support remains bound by the platform's Terms & Acceptable Use — you must not instruct or assist a customer in breaching it (including sender ID misuse, unsolicited marketing, or messaging opted-out numbers).
• You must never request a customer's login credentials, OTP, or payment details on Ontech's behalf; Ontech will never ask you to do this either.
• Information available to you through the reseller portal — rates, reports, balances, and customer details of the accounts you support — is confidential and must only be used to support those customers, not disclosed to third parties or used for any other purpose.

Either party may end this Agreement at any time by notice. Ontech may also suspend or terminate your reseller status immediately for breach of this Agreement or the platform Terms, suspected fraud, or where a mobile network or regulator requires it. Ending this Agreement stops future customer attribution and commission accrual from that point; any balance already earned and settled remains payable to you through the normal withdrawal process, subject to the reversal rights in Section 4.